Get the Approvers while cloning when summary matches

[Durga Prasad]

I have a service Request with Approvals and I was getting the Approvers from (Waiting for Approval) through the Approving Manager (Userpicker) Field value from the workflow when the Summary matches with that condition I added a post function and a condition when both matches then only it go to (Waiting for approval) status. While I was cloning the Ticket the Approvers are not pulling because the summary changes while cloning. we can't use the request type in place of summary in Post-function is there any way to pull the Approvers while Cloning?

[Sebastian Krzewiński]

Hi @Durga Prasad 

Did you consider to use Automation for jira? I think you need to make a rule that will be waiting for ticket creation, then check if clone link type exist. If exist, copy values from linked issue.

Regsards,

Seba

[Durga Prasad]

Hi @Sebastian Krzewiński ,

Even if I use the Automation to copy the Values The Conditions and post-functions in the workflow transitions run before the Automation rule. So Automation Won't work for this.

Regards.

Durga Prasad.

[Sebastian Krzewiński]

@Durga Prasad and why this will be a problem?