Getting Error Unavailable action (Released)

[Praveen]

Hi Team,

We are getting the below error message for the particular project RDAW and success for other project, even the workflow is same below provided the success log and error log

Success for Particular Project:

URL: http://s-jira001p:8080/rest/api/2/

Request URL is:http://s-jira001p:8080/rest/api/2/search

getStatuses: Request URL is: issue/LGL-315/transitions

Request URL is:http://s-jira001p:8080/rest/api/2/issue/LGL-315/transitions?expand=transitions.fields

Action: Released

Name: Released

Request URL is:http://s-jira001p:8080/rest/api/2/issue/LGL-315/transitions

Changed status for LGL-315

Error for Particular project:

Request URL is:http://s-jira001p:8080/rest/api/2/issue/RDAW-642/transitions?expand=transitions.fields

Action: Released

Failed to change issue status for issue RDAW-642

Unavailable action (Released). at [EC]EC-JIRA-1.8.4.0/EC/Plugin/JIRA line 792

[Carlos Garcia Navarro · Accepted solution]

Hi @Praveen ,

Is it possible that the RDAW-642 ticket is in a status that can't transition to the new status because the workflow doesn't allow it? Do you have a screenshot of the workflow that can be shared?

[Praveen]

Hi Carlos, attached the workflow for the same The same workflow is working for LGL Project

[Carlos Garcia Navarro]

Interesting... What's the status of RDAW-642 before attempting the transition? And do you know what was the status was of LGL-315? Do you have the permission to transition issues in RDAW? Do you have any condition defined in the workflow?

[Praveen]

Previous status is done for both the project (LGL&RDAW) Post deployment we are trying to modify through JIRA using rest API from Electric flow we are getting the below error

Action: Released

Failed to change issue status for issue RDAW-638Unavailable action (Released). at [EC]EC-JIRA-1.8.4.0/EC/Plugin/JIRA line 792

Do you know where we can check the permission issues

[Praveen]

@Carlos Garcia Navarro previously it was like this only then we changed to allow transition