Getting Error while raising request in Atlassian Support

[Prasad Nagarale]

Getting Error while raising request in Atlassian Support. Please find the attachment of error.

[Trudy Claspill]

Hello @Prasad Nagarale 

That is not the UI for raising a request with Atlassian Support. That is the UI for a Jira Server or Data Center instance managed by your company.

The message indicates that there is a field (Fix Version/s) that must be filled in when creating an issue. In order to modify that field you have to have the Resolve Issue permission in the project.

You will need to contact the Project Administrator for the project and the Jira Administrator for the instance to address these issues.

[Nic Brough -Adaptavist-]

Not quite - the url is jira.atlassian.com - it's not support, definitely, but it is where people raise issues, bugs, improvements and so on.

[Trudy Claspill]

Oh, my mistake!

I did not look at the URL shown in the image.

Thank you for correcting me @Nic Brough -Adaptavist- 

@Prasad Nagarale 

To get help opening an issue in that Jira instance (which does belong directly to Atlassian) I think you will need to open a support case through

https://support.atlassian.com/contact/#/

[Prasad Nagarale]

I followed below steps to raise support request.

1) Visited https://support.atlassian.com/contact/#/

2) Selected Product suggestions.

3) Clicked on create button and selected Jira Server and Data Center Project and issue type Public Security Vulnerability.

4) Filled all the mandatory fields.
5) Post clicking on create Got Error.

[Nic Brough -Adaptavist-]

You did not raise a support request, you tried to create a product suggestion.  Try support instead.

[Trudy Claspill]

To open a Support case where you can describe the error you are having trying to create a Product Suggestion, try selecting Technical issues and bugs.