HELP

[krista carpenter]

I have user that is having issues with is email addresses and user accounts.

His first account was created in 2014 using the company email address of durga.prasad@xpologistics.com on the xpologistics.atlassian.net cloud.

The company changed names and it should have been updated to durga.prasad@xpo.com. Instead of making updates within id.atlassian.com someone created another account in Jira today which should not have happened.

Then I added him to another cloud we manage cnwyjira.atlassian.net with his durga.prasad@xpo.com address this afternoon.

I heard from the user that he was not able to access his data in Jira any longer.

So, I had the user change the account with the durga.prasad@xpo.com address to a personal email address prasad.sri1987@gmail.com.

Next, I had the user update the user account email durga.prasad@xpologistics.com to durga.prasad@xpo.com in id.atlassian.com site.

The account email was successfully updated within id.atlassian.com.

I had the user log out and log back into the xpologistics.atlassian.net cloud BUT it did not recognize the email address change.

Now the user has 3 different accounts xpologistics.atlassian.net.

[Gabriele Franck]

Hey @krista carpenter

I've raised a support ticket on your behalf so we can solve this problem together.

You should have received a confirmation email about this already.

Let me know if you did not receive any contact!

Gabi

[krista carpenter]

Thank you, I have several tickets open that have to do with the new policies on GDPR

[krista carpenter]

PSCLOUD-10003 and  PSCLOUD-9602  

[Gabriele Franck]

Hi @krista carpenter

PSCLOUD-9602 ticket is already closed as per the initial problem was resolved for you.

And then PSCLOUD-10003 ticket was raised in order to continue assisting you in with the new user. I left a comment to my colleague over there asking him to contact again, ok? :)

[krista carpenter]

Thank you, I really need help!