Health check failed for attachment after migration

[Paramasivam]

Hi Team,

I have recently migrated Jira from windows to Ubuntu. All functionalities are working fine. However there is an error in attachment health checks .

I have checked the issue number as mentioned in the attachment. The attachment is available in the issue number, but its still throw the same error.

I have attached here the error screenshot with support.zip file. Kindly check and let me know to proceed further.

Thanks

Paramasivam.M

[Alexey Matveev]

Hello,

Are you sure that you can download this attachment from this issue?

[Paramasivam]

Hi Alexey,

I just tried. file is available , however I am not able to download. got the below error message

"

Ouch! We can't load the image.

/secure/attachment/15283/RC-15819-Warning%20msg-Fixed.GIF

"

Please let me know to proceed further.

Thanks

Paramasivam.M

[Alexey Matveev]

It means that the health check is correct. Make sure that you have attachments in the data/attachments in Jira Home

[Paramasivam]

Hi Alex,

After migration, I am facing this problem. even, I tried to removed the attachment from error issue. After removed, new issue popup with same attachment problem. do we have any command to see list of stories(issues) have the attachment problem.

How to fix or overcome from this problem.

Kindly advise.

Thanks

Paramasivam.M

[Alexey Matveev]

How did you migrate attachments?

[Paramasivam]

Downloaded the attachment from data, attachments in existing Jira
copied into import, aattachments in new environment
Then restore the xml backup and restarted the service
Please note, my existing server is Windows OS with Postgres 9.4 and new migrated environment is Ubuntu with Postgres 9.6

[Alexey Matveev]

And now you can see attachments in the jira_home/data/attachments folder?

[Mayur Jadhav]

Hi @Alexey Matveev 

I am also facing the same problem and followed all the steps.

and I have also checked the jira_home/data/attachments folder and its showing that two

Issue ID Directory??

Kindly help me with this