Help With - "We couldn’t update the Description value - You can try again in a few minutes....."

[Bryan Fitzgerald]

My team is having issues to updates they are making in the Description field for certain issues. Sometimes we are able to update the Description, other times we can't and receive the following message:

"We couldn’t update the Description value

You can try again in a few minutes, or refresh the page."

Looking through the history on tickets where this error is occurring and ones where it is not, I can't find any differences. Admittedly, my tech knowledge is limited, but when I inspect the page with errors, I see Source Map Errors. Could this be the issue? If so, how would I fix this? If not, how can I figure out why we can't save certain description updates?

Screenshot of the error on the Jira page and the errors I see on inspect.

[Karan Sachdev]

Hey @Bryan Fitzgerald

There was an active incident yesterday that was causing this. It should be fixed now.

The projects where the 'Default Text Renderer' was selected were impacted, and changing it to 'Wiki Style Renderer' fixed the problem.

Thanks!

[Bryan Fitzgerald]

@Karan SachdevThanks for the response! However, I'm still receiving the same error on the same instances I was yesterday. What can I do to help remedy this?

[Zain Abbas]

I am also getting same error even today 30th April 2025. Other cases under same project are getting updated fine, there is one specific case which I cannot update the description for. @Karan Sachdev 

[Bryan Fitzgerald]

Good to know I'm not alone @Zain Abbas ! @Karan Sachdev or anyone else on the Atlassian team, let us know if there is a fix here. Thanks!

[Zain Abbas]

Did some testing, only time the update of Description fails with this error is when a hyperlink is included, the URL link I am using is for another Jira case so its not external link. When I update simple text it works fine.
So issue is while updating text with a link.

[Karan Sachdev]

Hey @Bryan Fitzgerald and @Zain Abbas

When I came across this post last week, there was an incident so it sounded like you're affected by that.

I am unable to replicate the same behaviour on my end, with both new and old Jira UI.

I tried adding multiple links, both Jira tickets from same site as well as external links. I am able to save the description in either case.

This may be something specific to the configuration on your sites, so I suggest you create a support ticket for assistance with this.

Thanks!