Hi, I have stopped receiving JIRA notifications in email.

[Uzair Ur Rahman]

Hi, I have stopped receiving JIRA notifications in email.

[Andy Heinzer · Accepted solution]

Hi @Uzair Ur Rahman 

I found there was a suppression in our system of your account.   I have cleared this from our side.   You should now be able to receive notifications from our Cloud services again.

Regards,

Andy

[Uzair Ur Rahman]

Hi @Andy Heinzer . Perfect. I am now receiving email notifications. 

Thank you. 

[Trudy Claspill]

Hello @Uzair Ur Rahman 

Welcome to the Atlassian community.

Have you checked your personal Notification settings to confirm that you have not disabled email notifications?

Have you checked your junk/spam email folders to see if the notifications have gone there?

Have you checked with your Jira Administrator to confirm Jira is configured to send notifications to you and that events have occurred that would generate those notifications?

[Uzair Ur Rahman]

Hi @Trudy Claspill Thank you for the welcome. 


Yes, I have checked my personal notifications and they are active. 

Yes, I have checked my spam/junk as well and not receiving ticket update notifications. 

I am receiving the Atlassian Community emails but not the one's specific to my project. 

Also, I am on the free version of Jira. 

I was receiving notifications before but have not been receiving them for some time now. 

Please help me to recover this. I am losing important notifications. 

Thanks. 

[Uzair Ur Rahman]

Can anybody reply? 

[Trudy Claspill]

I have tagged your post to bring it to the attention of the Atlassian team.

[Uzair Ur Rahman]

Well, thank you for that @Trudy Claspill . I appreciate the help.