Hide System Fields( Component, Labels & Security Level)

[Raj Kumar]

When the ticket is in agent view how can we hide the below system fields:

• labels,
• security level
• component

[Petter Gonçalves]

Hello Rajkumar,

Basically, you can follow the steps below to hide fields - Except for the issue security field, since it can be restricted through the permissions (Project settings > Permissions):

- Navigate to project settings > Fields > Click in your field configuration > Fin the field and click to Hide

The functionality above will remove the field from the issue view.

That been said, could you please let us know more details about what exactly you are needing to do?

Let us know if the suggestion above helps you.

[Raj Kumar]

Hi Petterson,

Thanks for your reply!!

I wanted it for one particular issue type in a project.

Thanks,
Raj

[Nic Brough -Adaptavist-]

Field configurations can be down to the level of issue type.  If you take the field configuration scheme as shown by Petterson, you can copy it and modify it so that it hides that field. 

You can then use the project's "field configuration scheme" to tell the project to use the original field configuration for most issue types, and then the new one for your one issue type.