Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Hide smart replies

adm_ahs
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 15, 2024

How can i hide or deactivate this smart replies in Jira Tickets?

Screenshot 2024-08-13 at 10-21-39 TC-264 Maven plugin temporary bugfix installation - Unic.png

3 answers

1 accepted

0 votes
Answer accepted
Lasse Bencke September 23, 2024

We submitted a ticket at the Atlassian Support and after some Trial and error we got smart replies is removed. 

1 vote
Kerli Suve
Community Champion
March 18, 2025

I believe that this has been now fixed by having an option to edit it as a product admin from system settings. 


To disable* the feature (affecting everyone in your Jira instance):

  1. Go to (settings).

  2. Select System settings.

  3. Select Edit settings.

  4. Next to Smart replies, select Off.

Source: Use smart replies in issue comments | Jira Cloud | Atlassian Support

0 votes
Anandhi Arumugam _Cprime_
Community Champion
August 15, 2024

@adm_ahs  This is a new feature roll out. If you don't want this on their instance, you need to ask Atlassian to turn it off for your site. Hope this helps!

Matt Doar _Adaptavist_
Community Champion
August 15, 2024

Has anyone actually been able to have Atlassian disable this feature?

Anandhi Arumugam _Cprime_
Community Champion
August 15, 2024

@Matt Doar _Adaptavist_ I'm not sure, but we have contacted Atlassian for few other features and they have helped in the past.

Lasse Bencke September 19, 2024

@Matt Doar _Adaptavist_ , We are currently in contact with Atlassian Support regarding disabling  "Smart Replies", so I really hope it can be done. 

Like # people like this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events