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History not accurately reflecting changes Date changes

nkmori_rtx_com August 5, 2024

We set Target Start/End date with a script runner automation.  Essentially Target/Start and end are being populated by another custom fields value. 

When we view an issue's history the Target Start/End Date  are 1 day behind in the values being set by the automation.  

Is there a known bug pertaining to history?  We don't understand why these dates are being shown incorrectly in the history.  Is there something different about Target Start/End date that would cause this behavior.

EXAMPLE:

In  Issue History :

Target Start: Original:08/26/2024        New:09/09/2024

 Actual Value for Target Start 09/10/2024

 

 

1 answer

0 votes
Samuel Gatica _ServiceRocket_
Community Champion
August 5, 2024

Hi @nkmori_rtx_com 

Verify your timezone settings in your User Profile, as they may be configured to an incorrect location.

 

Screenshot_2.png

Hope this helps!

Best regards

Sam

nkmori_rtx_com August 5, 2024

If that is the case and it is set on GMT Time wouldn't it move the time ahead 6 hours ahead?  the date is always one day earlier.  The history should reflect the same value that is in the issue's target start/end date

 

 

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