How Approvers Did not receive notifications

[Ratih Ebtania]

HI Team

Please kindly help, in my team, we have regulations, before released version, need to approval from approvers, all approvers are our internal team. 

Please kindly help, why they did not receive any notifications.

[Pasam Venkateshwarrao]

Hi @Ratih Ebtania 

Can you please check notification scheme,You can edit the notification scheme and then add Approver

refer the image

[Pasam Venkateshwarrao]

Hi @Ratih Ebtania 

You need to go to the Customer Notifications and enable (and modify if you wish) the approval notifications.

The Jira project notifications won't send on approvals only the customer notifications

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

Hope that helps

[Ratih Ebtania]

Hi @Pasam Venkateshwarrao 

Thanks for you reply, so I must invite that user to jira service management right?

Approvers that I mean, are field on releases page.

[Pasam Venkateshwarrao]

@Ratih Ebtania  Yes  right or you can add that user by mention "@username"

[Ratih Ebtania]

@Pasam Venkateshwarrao Already mention those people but still did not receive notifications eithers on html or email