How Can i change a project type?

[kalyan]

like scrum software to service desk : IT service desk

[Yogesh Mude]

Hi @kalyan,

The steps is as follows..

1. Go to your project's settings.
2. Select Details.
3. In the Project type field, select the type of project you want to change to.
4. Select Save details.

For more details visit here...

[kalyan]

Hi @Yogesh Mude

my user was asked service desk type in three types

1.Basic

2.IT service desk

3.customer service

But he want IT-SERVICE desk if you know please could you tell me.

[Yogesh Mude]

Hi @kalyan,

The second one is the IT service desk only..

[Alexey Matveev]

You can only change between Jira buisness, Jira Software and Jira Service Desk.

[Yogesh Mude]

Hi @kalyan,

The three templates that you get by default those are more closure to the service desk.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/01/3-updated-project-templates-that-get-you-closer-to-the-perfect-service-desk.

If you want to create your own project template then have a look at this article.

[kalyan]

like scrum software to service desk :it service desk in exists project

[Yogesh Mude]

For this first, you need to change project type then only the application-specific features enabled.

Like First, you have created scrum project. this is jira software feature now you want to change this to IT service desk and this feature comes from Jira service desk so first, you need to change the type then only you can do.

[kalyan]

@Yogesh Mude

my exists project is scrum software and I already changed to IT service desk but it service desk features are not enable.

[Yogesh Mude]

Can you please share the screenshot for the same and check if you are a member of jira-servidesk-users group or not.