How a Customer can get Jira Notifications by email in Jira Service Desk?

[Sofia Grunspan]

I'm testing notifications in Jira Service Desk, the problem I've found is:

When I go to Jira administration and I follow this path:

Administration->Aplications-> Jira Service Desk -> Configurations-> Notifications

and I have 2 options:

* No, only send Jira Service Desk notifications to customers (recommended)

* Yes, send customers both Jira Service Desk and Jira notifications

I chose the second one (Yes,...) and my customer doesn't receive any Jira notification (for example "Issue assigned"), so I don't understand why I have that option if it doesn't work.

Why is recommended only send Jira service desk notifications to customers?

How can I add my customer to Jira notifications?

I'm using Jira Service Desk Server without any addon or plug in.

Thanks

[Jack Brickey · Accepted solution]

Hi Sofia,

did you check under project settings > customer notifications? Here is a document that covers many aspects of customer notifications in Server. - managing-service-desk-notifications 

[Sofia Grunspan]

I've accepted the answer and said thanks before but it looks like the system didn't take it. Thanks once more! It helped me a lot!

[Jack Brickey]

Odd. I was able to accept. I will keep my eye out to see if this continues. I’m glad I was able to assist. Take care!