How can I activate a user that belongs to a group mailbox with SSO enabled?

[Mike Ross]

I've set up a user in JIRA that has a team mailbox email address. However, if I click on the invite from the mailbox it tries to log me in using my email and not the mailbox email.

Is there a way to login as this user?

[Nic Brough -Adaptavist-]

There's no way to do this.  You should not have dummy users set up with mailbox accounts, it's a kludge to try to implement poor practices in Jira, and as you have discovered, it doesn't work very well.

Why have you got this email box set up with an account?

[Mike Ross]

It's a group mailbox that is shared by a department. We want to assign JIRA's to this user so multiple people are notified. We could do it with groups but don't want to have to manage them.

[Nic Brough -Adaptavist-]

Mmm, that's not a good practice (and it's forbidden in some industries), the assignee should be the one single person (currently) responsible for getting an issue done.

You can't create an account with a group email with SSO enabled (it's actually one of the security benefits of SSO - it blocks you from doing this)

[Mike Ross]

@Nic Brough -Adaptavist- 

This is a group mailbox monitored by our support desk. The plan is to initially assign it to the group mailbox and then once someone picks up the ticket they would assign it to themselves.

[Nic Brough -Adaptavist-]

You should never assign to a group - leave the assignee empty until you've got a real person to take responsibility for it.  

By all means define a group picker to help you decide which group needs to pick it up (if you use a group picker, you can then get clever with restricting the possible assignees to the members of the selected group, or automating the next free person from the group)