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How can I automate the assign field from the reporter field for a BUG

Glenn_Riley1 October 11, 2023

How can I automate the assign field from the reporter field for a BUG

What is the correct sequence for the automation?

 

2 answers

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Glenn_Riley1 October 11, 2023

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Jack Brickey
Community Champion
October 11, 2023

Hi @Glenn_Riley1 , based on the limited information here, I cannot advise you on the automation. What do you mean by "from the reporter field"? Are you wanting to simply set the assignee to be the same as the reporter or something else? Please fully explain your use case.

Glenn_Riley1 October 11, 2023

I want to the assignee to be the same person as the reporter

Keith Jones
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October 11, 2023

How is the Bug issue type created? Is it part of a process or workflow? Created manually? Will this be used for every Bug issue type in the project, consistently?

Jack Brickey
Community Champion
October 11, 2023

Try this...

Trigger - issue created

condition - field condition > Type = Bug

action - edit issue > assignee - issue reporter (in drop down)

Glenn_Riley1 October 11, 2023

I have written the rule and published it, but no action is being taken

Keith Jones
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 11, 2023

Do you have anything in the audit log? (Found in the Automation rule, just under the "Rule details" at the top of the automation steps.

Glenn_Riley1 October 11, 2023

See ScreenshotsAutomation script of Reporter to Assignee and Pair.png

Jack Brickey
Community Champion
October 11, 2023

could you click on the "Edit issue fields" action and share the screenshot to the right showing the details. Also, as Keith requested please share the Audit log results. Remember, this rule will only work on future issues when an issue is cloned.

Glenn_Riley1 October 11, 2023

Okay,

Created a new bug and the Assignee is populated with the reporter.

 

Thanks

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Jack Brickey
Community Champion
October 11, 2023

please consider accepting the answer

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