How can I create an automation in order to trigger an email every time any ticket is changed Status

[GIL Magalhaes]

I am wondering how I can create an automation in order to trigger an email to myself every time anyone from my Project changes its status of ANY Issue? Thank You

[Trudy Claspill · Accepted solution]

Hello @GIL Magalhaes 

Welcome to the community.

Create a rule like the following and have it applied to just the one project.

[GIL Magalhaes]

That works. Now is there a way I can get the ticket number on the email body? Because I am only receiving the email "empty". Thank You 

[Trudy Claspill]

Yes, you can.

Refer to this document for more information.
https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @GIL Magalhaes , welcome on the community. You need to setup Automation for your project and add

1. trigger = Issue Transitioned
2. action = Send email

It could be something like:

[GIL Magalhaes]

Yes that works. Now I am looking for a way to capture the Ticket Number was changed and triggered the email. Thank You

[Sheen Kaul]

Hi, Please follow the steps as below

1. Go to the Project settings-> Automation

2. Click on Create Rule

3. Select the trigger event- In this case we want to trigger email whenever there is change in ticket status. So select event as Issue transitioned and select  From status as blank( To match all statuses) and To Status  as blank( To match all statuses)

4. Select the action that should be performed when the event is triggered. In this we want to have  email, hence Select the action as Send email. Fill in the details and save

5. After adding the action, give a name to your automation and Turn it on.

6. Test it and the message  will  be received by the recipient whenever any ticket status is changed. Example as below