How can I deny any user to comment in a ticket?

[Adrian Criado]

I need to deny any user to comment when my ticket is in the status "Cerrada".

[Ste Wright · Accepted solution]

Hi @Adrian Criado

You can achieve this using workflow properties - to do this as a Site Admin:

1. Go to Settings (cog in lower left-hand corner) and select Issues
2. On the left-hand side select Workflows
3. Find your workflow and press Edit
4. On the Diagram view, go to the status "Cerrada" and select it, then choose Properties
5. In Property Key, enter "jira.permission.comment.denied" - leave Property Value blank, and press Add
6. Go back to your workflow and Publish it so it activates

This will stop all users from commenting for that specific status. You can set permission restrictions per user, group and roles also - see here for more details.

Ste

[Adrian Criado]

Thanks! It worked perfectly!!

[Manuel Bastardo Castellano]

Hello @Adrian Criado  you must add this to the status properties

jira.permission.comment.user = false

https://confluence.atlassian.com/jirakb/how-to-deactivate-comments-for-closed-issues-648217599.html?_ga=2.149750198.1284339571.1570385747-1574825274.1558464608

Espero te sirva, Saludos