How can I find missing labels (which are not suggested)?

[Erica Davis]

A team member of mine recently added a set of 4 labels to a couple dozen tickets. We want to use these labels going forward; however, when I type into the label field in an issue, they are not suggested in the drop-down. The are also not suggested in the label field in the issue search page.

However, in the issue search results, I can see the labels appear. If I click on the label, I get a jql url string that shows a search for that label, but even after doing that, it still won't show in the label drop-down.

We obviously want these labels to be suggested, to keep from having everyone re-typing them and risking typos.

Labels can't be managed centrally... so I have no idea how to track these down. Any ideas?

[Sebastian Kleinholz]

It depends on the auto suggestion algorithm of Atlassian. But what about introducing a custom field (single or multi select list) with these four values?

[Sebastian Kleinholz]

@Tiffany Owen, The autocomplete algorithm is looking for existing labels, but only in those issues, that are visible to the current user.

[Tiffany Owen]

Makes sense. Thank you!

[Tiffany Owen]

We have this same issue. We have tons of labels - let's say 50. And some users can see 20, some can see 5 or 6... Why can't everyone see ALL the labels?

[Sebastian Kleinholz]

See my response from Tuesday.