How can I hide Resolution field from Issue screen?

[Shakeel Muhammad]

I added Resolution field in issue screen and since then whenever I make any update (update any attribute) to the issue, the story name shows scratched. 

How can I hide Resolution field from Issue screen?

[rachelcarmena]

Hi,

It could be hidden from the Field Configuration: Resolution > Hide

I hope be useful.

[Nic Brough -Adaptavist-]

You will still need to set and clear it though.

[Nic Brough -Adaptavist-]

You don't.  It's a system field, so when it has a value, it is shown.

You must remove it from the issue screen - that is the entire problem you've caused.  If it is on a create, edit or update screen, it will take a value, no matter what.

The only time it should be on a screen is when it is a transition screen for a transition that goes into an "ended" type status (done, closed, rejected etc.  Generally, the green ones)

[Shakeel Muhammad]

Thanks Nic ... how can I remove it from the issue screen?

[Nic Brough -Adaptavist-]

The same place you added it - in the issue type screen scheme.

[Richard Cross]

The Resolution field displays "Unresolved" regardless of whether it has ever been used during the issue lifecycle and regardless of whether the field is present in the issue view screen.

[Nic Brough -Adaptavist-]

"Unresolved" means "the field is empty", which in turn means "this issue is open" according to most of Jira.  You should always set and clear the resolution in your workflow.

[Ovidiu Craciun]

related to this: "the same place you added it - in the issue type screen scheme."
according to this thread below it is actually not possible
https://community.atlassian.com/t5/Jira-questions/Selective-hide-of-Resolution-field/qaq-p/1007984

so is it possible or not to hide the global/system Resolution field from detailed issue panel/screen?

thank you

[Nic Brough -Adaptavist-]

Please have another look at the answer at the top of this thread.

[Ovidiu Craciun]

I did read it but it is confusing to me especially because I am not a jira specialist, just a  user and I am asking so I can pass farther down a suggestion to my team AND because the first answer is saying "no" but then it gives some instructions how to take it out?...

Is it possible to not show the Resolution field on the issue details screen/panel? And if yes, how?

It might be obvious for you but it is not for me going through this thread.

[Nic Brough -Adaptavist-]

Could you please read the answer I gave before?

[Nic Brough -Adaptavist-]

Is there a part of the answer you are struggling with?  Is that why you repeat the question?

[Richard Cross]

Nic, I think you know perfectly well that Project Lead/Administrators cannot edit the post functions on transitions?  And judging from the questions asked (and as a Jira Sys Admin myself), I'm pretty confident that's who we're talking to here.

Out of the box, the default Jira workflow (and let's skip over what a horrific anti-pattern that is) only clears the resolution field when moving to Open or ReOpened. 

There's no pop-up Resolution screen associated with the 2 (identically named but separate) "Close Issue" transition.   Indeed, out of the box, no such Resolution Screen even exists... it's all down to the Jira System Administrator(s) who set the system up, and maybe they did a bad job?

If the default configuration of Jira does not implement the Resolution field; why then is it shown with an empty value on the Issue View screen when:

• Other issue view fields are hidden when empty (even when you don't want the to be)
• or when removed from the relevant Screen?

Either Resolutions are an essential part of the Jira issue, or they're not, but out of the box, this is all left half-configured.  And what if you're not bothered by this particular feature (because let's face it, it's hardly essential)?  It's still left there confusing end users.

A better answer to the OP is to recommend they speak with their Jira Sys Admin and ask them to implement a pop-up resolution selection screen on the last transition in their workflow, as well as post functions on transitions to all non-closed statuses that clear the resolution field.

[Nic Brough -Adaptavist-]

I have been grumpy there, but it is purely because the previously accurate answers have been ignored.  I suggest that this still seems to be being the case.

[Richard Cross]

I understand Nic - being constantly grumpy is part and parcel of being an Atlassian Expert.  ;-)