Hi and welcome!
This field only shows up if you are agent. Customers without the agent role will not see this and the request will be raised on behalf of themself.
Regards,
Jeroen
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Hi!
If the answer solved your problem, you can mark it as "Answered" by accepting the answer. This way it won't show up in anymore in searches for unanswered questions + let other users know this is a valid solution.
Regards,
Jeroen
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