How can I send email Notifications to non-jira users when status is changed on the Issue Type

[bezawadas]

Use Case:

Need to send email notifications to multiple non-jira users(will use distribution list) when the status is changed on the Issue Type.

[Mehmet A _Bloompeak_ · Accepted solution]

Hi @bezawadas ,

You can have it with the latest automation feature of Jira.

[bezawadas]

Using JIRA Cloud,is the feature free to use or it is priced?.Let me know if you have any other alternatives

[bezawadas]

Okay,I have it.Can you send me documentation or links for these.

[Mehmet A _Bloompeak_]

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows

[bezawadas]

Can I add the issue details while sending emails,I did a test on this its working but i need to get the issue details summary in the email.

[Mehmet A _Bloompeak_]

Yes, you can send the summary by referencing it in the content.

Here is the summary of the issue: {{issue.summary}}

[bezawadas]

Thanks.can you send me the links where can i find the code snippets to get the information from the issue into email template.Say Suppose if the issue status is changed I need to give it in the Subject Header of the Email Template,then what would be the code snippet.

[Mehmet A _Bloompeak_]

They are called smart values and here is the list of them

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

[bezawadas]

Thanks for sharing these....Can I add distribution list to the email address?

[Mehmet A _Bloompeak_]

Yes, you can.

[bezawadas]

I need details of the Change Request  Approver,Implementer and name of the project while sending email.The schedule time and release in date and time format.

I am not finding the snippets.Can you help me this?

[bezawadas]

I am getting date information in UTC Time zone for Date information, I need them in EST Time Zone(USA).Can you help me with that ?

[Mehmet A _Bloompeak_]

Hope it works. If it does, could you flag this answer as accepted please?

{{issues.created.setTimeZone("America/New_York")}}