How can I set a list of "prioritized issues" for quick management and easy following?

[dparenteau]

Every mondays, I have a set of issues to resolve for the current week, We establish a list on the side about in which order I will have to resolve the issues. Sometimes during the week, this list of "ordered" issue has to change because of new emergency coming in suddenly or new prioritizations for some issues. (get more urgent or less)

Is there a place/list I can use to see my issues and only have to move the issues in a specific order I need to follow? 

I don't use Sprints at all for this kind of projects so sprint board is not really a solution for me. My project is a Service Desk type project

Thanks you for your advice 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The first place to look in a Service Management project is queues - these can be configured to select issues the team should be looking at, and automatically sort them into the right order.  The idea is that each Agent should be looking at the queue when they finish their current issue, and picking up the next one in the queue (the simplest and most intuitive way is to have a queue that selects only unassigned issues, and when an Agent picks an issue up, they assign it to themselves so that none of the other Agents see it in the queue)

The next one is probably SLAs - an Agent should be looking to fix the issue nearest breaching the promised service level.  But I strongly recommend having your SLAs feed your queue - the closer an issue is to breaching its SLA, the higher up the queue it should be.

The third one might be to create a Kanban board for the project and look at the backlog for that.  It will allow you to rank things.  (But again, I would use the rank to inform a queue...)

[Rebekka Heilmann (viadee)]

Hi @dparenteau 

I would suggest to use the field "Priority" and "Urgency" to create an automatic order. You could also set a "Due Date". That makes it clear in all views what to work on first.  You could have separete Queues or just one where it is ordered according to these field ("order by Priority Desc, Urgency Desk, "Due Date" Asc").

You would have to update the fields to change the order of the issues.

If you want to sort manually without changing Issue fields you will need a Board. You could use a Kanban Board rather than a Scrum Board, providing you have Jira Software as well as JSM. You can use the hidden field "Rank" to sort the issues manually, you would then have to do that consistently though. You could adjust the Board filter so only a subset of issues appear there. Kanban Boards cannot be located in a JSM project though, it would have to be stuck to a User. You can then find the Board trough the Top Menu bar ("Your work") rather than the JSM view.

I would recommend to use automatic priotizing by evaluating certain fields like suggested above. You can use any field to create an order. Use either seperate Queues or one.

[Andreas Köhler]

Exactly what I need. This should be a standard sorting option.  Quite frustating that this seems not to be implemented.

[Laurie Sciutti]

Hi @dparenteau ~ you can use a Kanban backlog and drag and drop accordingly to prioritize (which uses Ranking)...