How can I use Jira automation action rule to send an email similar to what reporter is sent by jira

[Corne Cloete]

Good day, 

I want to setup a email notification for an automation rule.

I want it to contain link to ticket similar to attached except with different wording.

I want for example:
Below is a summary of the ticket:
{{issue.summary}}
{{issue.description.html}}

Then I want
only want "view request" at bottom of ticket with link to the request as in attached image.



Tried a few different layout combinations but either email fails to send or only sends part of the email.

[Jehan Bhathena · Accepted solution]

Hi @Corne Cloete ,

This worked for me.

I was able to use the {{issue.url}} in the HTML href syntax, which in turn gave me this output :

[Corne Cloete]

Thank you, this helped.

[Bill Sheboy]

Hi @Corne Cloete 

Would you please post images of the complete rule you have tried thus far, including details of the email action body, and of the audit log details showing the rule execution?  Those will provide context for the community to help.

Kind regards,
Bill