How can i make a external comments required on transition?

[Николай]

Hi.

I need to make external (and only external) comments required on transition, it is possible?

[Thorsten Letschert _Decadis AG_ · Accepted solution]

Hi @Николай ,

are you referring to Jira Core/Software or Jira Service Desk visibility restrictions?

While this feature won't be available out of the box, you'd be able to so with the help of Jira Workflow Toolbox since it provides lots of possibilities to customize your workflows with regard to conditions, validators and post functions.

Regarding your use case, a validator would be as easy as %{Last comment's visibility restrictions} = null which would correspond to

%{00130} = null

in Jira Workflow Toolbox syntax.

Cheers
Thorsten

[Николай]

Jira Service Desk.

i trying, but cant make it working. Work only as "not null comment", but dont check: internal or public comment here.

[Thorsten Letschert _Decadis AG_]

Hi @Николай ,

actually there seems to be a known issue with regard to Service Desk related visibility options that is about to be fixed with the next version 2.6.2 - probably to be released this week. So please watch for updates.

Cheers
Thorsten

[Николай]

Thank you!

[Николай]

Just try on 2.6.2 - working fine,

Validator:

Only if the following boolean expression is true: %{Last comment's visibility restrictions} = "Public"
Message to show when validation fails: "Please input public comment!"