How can i move a task assigned to another person to "In Progress"

[pbsbrunmayr]

I am logged in as a JIRA administrator but i am unable to move tickets created by or assigned to other persons from status "Open" to "In Progress". When i create a ticket and assign it to myself i can move it so the transition is possible.

Any Tips

[Gezim Shehu [Communardo] · Accepted solution]

Hi,

You need to check the permission scheme. Specifically the "Transition Issues" permission.

Br,

Jimmy

[pbsbrunmayr]

Thx very much that helped a lot

[Gezim Shehu [Communardo]]

Glad to help

[Gezim Shehu [Communardo]]

EDIT: Just make sure that the Permission Scheme is not used in multiple projects, in case you don't want to change their behavior.

[pbsbrunmayr]

It's very strange i checked the permissions and JIRA tells me i am allowed to move issues but on my board i can't do it.

[Gezim Shehu [Communardo]]

Move issues is a confusing one lol. It means to move from project A to B. Not transition.

You need this one:

[pbsbrunmayr]

Our JIRA is quite old i only have this one

Move Issues
Ability to move issues between projects or between workflows of the same project (if applicable). Note the user can only move issues to a project he or she has the create permission for.

[Gezim Shehu [Communardo]]

Aaaa I see.

You're on a deprecated version :P.

Can you check the create permission, as it mentions.

Also check the workflow you are trying to transition. Maybe there is a condition there setup?

If else, just a send a pic of all permissions and their description. I'm sure we can work it out.

[pbsbrunmayr]

[pbsbrunmayr]

Does this help?

[Gezim Shehu [Communardo]]

Unfortunately not, just try and highlight transition Start Progress to get a similar view as:

[pbsbrunmayr]

This way ?

[Gezim Shehu [Communardo]]

Yes, please check the Condition(1) of that transition.

[pbsbrunmayr]

Oh i see the condition tells only the assignee can do this ..

[Gezim Shehu [Communardo]]

Exactly,

So your permissions were right after all.

I don't know who/why this is in place. Generally speaking to me doesn't make sense as a condition, if the assignee can be set/edited.

Instead I would suggest a PULL approach, set a post function to assign the issue to whoever transitions it in Progress.

Cheers

[pbsbrunmayr]

I appreciate your guide and help regarding this topic. Thx so much. Solved my issue

[Gezim Shehu [Communardo]]

No worries.

Regards