How can i set quick filter?

[Pavle Todorovic]

How can I set quick filter that says Open Tickets Only and that contains as a result all active tickets that don't have the status closed or done?

[Rodney Nissen - ReleaseTEAM · Accepted solution]

So, before you get started, you must be a board administrator to be able to access the section you need. 

On your board, goto "Board -> Configure" as shown



Then go to "Quick Filters" on the left hand sidebar

Here, you can add your filter.  Under name, you put "Open Issues", and under JQL, you have several options, depending on your workflow.

• If you resolve issues upon closing them out, you can select "Resolution IS EMPTY"
• If you resolve an issue before fully closing it out, stick with "status is not (Done, Closed)"

As a best practice, also include a description.  It just helps end users

[Pavle Todorovic]

Hi Rodney,

Thank you for your help, I have did it like this: status != Closed AND status != Done 

I think it should work, but still waiting on the response from the end user.

Regards,

Pavle

[Nic Brough -Adaptavist- · Accepted solution]

Set the quick filter to JQL and enter either "Status = open" or, if you want do do it from the end states, "Status not in (closed, done)"

[Rodney Nissen - ReleaseTEAM]

Depending on the team's workflow, adding a clause the JQL clause "resolution is empty" might also make sense.

[Pavle Todorovic]

Hi Nic,

Thank you for your help, I have did it like this: status != Closed AND status != Done 

I think it should work, but still waiting on the response from the end user.

Regards,

Pavle