How can we ensure team work shows up on our team board?

[Jason Knight]

Setup

We have two teams sharing a single project. We add a label named for each team to issues then create board filters that restrict issues to having the appropriate team's label. These labels are typically added to issues when those issues are chosen for an imminent Sprint.

We notice that occasionally, these labels are not applied properly or at all to issue and thus do not show up on team boards.

We want a way to ensure the proper label is applied to issues before or at the point of adding issue to a Sprint. Ideally, this method is automatic but we would settle for a validation check of some sort that requires the proper label be manually added.

What say you all?

[Jack Brickey]

This is one of the downsides of labels and why I use them sparingly and carefully. I would recommend two alternatives. Use Components or a custom field for the teams and require the field when creating the issue. Personally I would use a custom field.

[Jason Knight]

We would want to require A custom field value at the point when an issue is added to a sprint. Do you have an idea of how we could do that?

[Jack Brickey]

If the value for the field is deterministic such that automation could be used I would likely use an automation addon like Automation for Jira (but there are other addons to consider here for sure). However, if the value requires human thought then I might look at a workflow transition solution. Basically, create a transition from the status in the left-hand most column in your scrum board (To Do?) back to itself called "add to sprint" or similar. On the transition add a screen that includes the custom field and use Validation on the transition to require that the value for the custom field be updated.