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How can you display a resolution drop down on issue that status is DONE

Kimberly Kriegler
Contributor
November 21, 2022

I am trying to configure the resolution of a DONE status with  a drop down resolution choices.  It currently is locked as a resolution of done that I configured in the workflow transition.  I want it open so a user can choose the resolution.  Example: Won't Do or Not a Bug or Cannot reproduce ect.

1 answer

1 vote
Joe Pitt
Community Champion
November 21, 2022

Normally the resolution field is only presented on a screen during a transition because if it's on the screen it is automatically required. The other option is having it set in a post function during a transition. If you want to change the value you need to pass the issue though a transition going back to the current status.

Kimberly Kriegler
Contributor
November 22, 2022

Thank you I am still trying to understand as the team has in the past been able to choose the resolution in the Done statis as a drop down.  I found this yesterday and am hoping it is what I am looking for haven't tested it yet tho.  https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

Joe Pitt
Community Champion
November 22, 2022

If they used to be able to select then the workflow was modified. 

Kimberly Kriegler
Contributor
November 22, 2022

It was something that was on a separate project at another company and I am trying to replicate it.

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