How do I allow internal comments

[Gustavo Juarez]

I can't find how to enable comment interally.

[Mikael Sandberg · Accepted solution]

Hi @Gustavo Juarez,

Welcome to Atlassian Community!

Internal comments are only available for projects that are set up using one if the Jira Service Management projects. Jira Software projects do not have this feature.

[Gustavo Juarez]

Thank you @Mikael Sandberg for your quick response!, in that case, how would I enable that feature?

Thank you in advance

[Mikael Sandberg]

You would need a Jira Service Management subscription in order to set up a project using one of the templates. 

[Gustavo Juarez]

Thank you @Mikael Sandberg Actually I do have a subscription, trying to figure out how to sort this out, which template should I use and what do I need to set in order to achieve this?

Thank you in advance!

[Mikael Sandberg]

Okay, then all you have to do is create a new project and select one if the Service project templates

[Gustavo Juarez]

I just did but I still don't see anything to post internal comments. Any idea?

Thank you so much!!!

[Mikael Sandberg]

It should show up automatically if you have created a service project. If you go into the detailed view of the request you should see this

[Gustavo Juarez]

This is what I see

Once again, Thank you for your time.

[Mikael Sandberg]

Up in the left-hand corner, right underneath the project name, does it say Service project or something else?

[Gustavo Juarez]

Classic software project

[Gustavo Juarez]

If I go to "Jira Service Management" and click on create project I get this

[Mikael Sandberg]

Okay, you have to select which template you want to use. Classic project (which is being renamed to company-managed project) allows you to share configurations between projects, like workflow status, fields etc. Next-gen project (is being renamed to team-managed project) is a fast way to get started, but limits you what you can do. You can find out more about the renaming here.

Once you have selected either classic or next-gen you will see the templates available for each of them. Once you have selected your Service project template and created the project you should be able to see add internal notes once you created a request.

[Gustavo Juarez]

Finally

I can't thank you enough!! @Mikael Sandberg 

[Brant Schroeder]

@Gustavo Juarez Welcome to the community. 

In Jira Software you only have the ability to comment on an issue.  There are no internal comments like there is in service management.  You can apply permissions to comments in software that allow you to restrict a comment to the appropriate audience.  You can learn more about comment permissions and how to apply them here: https://support.atlassian.com/jira-core-cloud/docs/watch-share-and-comment-on-an-issue/(Classic Projects Only)