We have created a custom people field called "Supporters" on all of our issue types. When I add / remove someone as a "Supporter", I would like to automatically add / remove them from watchers on the ticket.
I tried to do this via Automation, but my current code does not seem to be working. Has anyone successfully done this with a Custom People Field?
Hello Callie,
try following
{{customfield_XXXXX.accountId}}
Where customfield_XXXXX is your custom field Supporter, the ID value (XXXXX) of your custom field can be found in the URL address while editing the custom field.
Tom
I would also check the Remove all existing watchers option, to get all of the current "Supporter" users.
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welcome to the community and thanks for your question.
You need to update the field via the advanced update function.
Please have a look at the answer from Mikael in this thread
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