How do I create a new Service Type?

[Jeter Cotton]

I can't find a place anywhere to edit / remove / add Service Types in JIRA. Do I have to call Atlassian to make these changes?

[Nic Brough -Adaptavist-]

I'm not sure what you mean by "Service Type" - Service Desk requests?  Or the system services?

Are you on Cloud?

[Jeter Cotton]

By service type, I'm referring to the field circled in the screenshot when making an issue. I can't find the place to edit it anywhere.

And yes, we are on Cloud.

[Nic Brough -Adaptavist-]

That's simply a custom field your admins have added to the request forms.  Your admins can change it in the project config.

[Jeter Cotton]

Thanks!

[Chrisjir Parkin]

@Jeter Cotton  @Nic Brough -Adaptavist- 

I looked for this Custom Field "Service Type" in my instance, and, of course, it didn't exist.  But I, too, have it on the list of fields in my instance when creating a Service.  So, I'm thinking it's a Jira Service Management System Field rather than a Custom Field.  Any chance of that?

Like Jeter, I'm trying to add to the number of Service Type options.  Currently, there are only four and we'd like some additional granularity.