How do I create alerts for certain tickets?

[Evalaji Jones]

I want to create alerts for certain users to receive notification for tickets that has been created with a highest priority.

[Ashley Hudson]

Heya @Evalaji Jones

So if you want to receive notifications via email, then jira automation is your friend! I'd suggest creating a automation rule that uses the following configuration: 

[Evalaji Jones]

how do I get this automation rule?

[Ste Wright]

Hi @Evalaji Jones 

For custom Notifications, I'd recommend using Automation.

This would allow you to send Notifications based on specific scenarios like a Priority of "Highest" to specific users.

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To access Automation at a Project Level, you'll need to be a Project Admin and then...

1. Go to Project Settings
2. From the left-hand menu, select Automation
3. Navigate to the Rules tab
4. Press Create Rule to get started

Note: Rules can also be Global/Multi-Project, but you need to be a Jira Admin to create them - to get to that location:

1. Go to Jira Settings > System
2. From the left hand menu, select Global Automation

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For example, the rule might be...

• Trigger: Issue Created
• Condition: Issue Fields Condition
  • Field = Priority
  • Condition = equals
  • Value = Highest
• Action: Send Email
  • To = <Users>
  • Subject = {{triggerissue.key}} was just created
  • Body = <Text Here>

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A few notes on this rule:

• <Users> in the Action can be a User Group, a User Picker value, a smart value - or you can just enter email addresses!
• {{triggerissue.key}} is a smart value, to dynamically list the Issue Key of the created Issue. You could use this in the Comment Body also - for example, to include a hyperlink to the ticket, the Body might be...

  • <a href="{{url}}">{{triggerissue.key}}</a> was just created.
    
    It has a priority of {{issue.priority}}

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Let us know what you think!

Ste