How do I create alerts when a story, task or an epic nears deadline or misses it?

[Rajesh Balakrishnan]

Once I create the backlog and set a due date, I want to create automatic alerts that are generated when the task is nearing or missing a deadline. How do I do this?

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Rajesh Balakrishnan , welcome to the Community!

You can achieve this in an automation rule. Your trigger could be scheduled, set to run every morning at a particular time, and within the JQL of the trigger you could filter out the tasks based on their due date.

E.g. the JQL of duedate < startofday() AND resolution = unresolved would find all of the open issues which have a due date before the current day, or a JQL of duedate > startofday() AND duedate <= startofday("+3d") would find all issues with a due date within 3 days from now.

You could then use the Email/Slack/MS Teams actions to send notifications to someone/a user in a particular field to send a notification that the task is overdue.

Hope this helps!

[Rajesh Balakrishnan]

Thanks so much

[Callum Carlile _Automation Consultants_]

No worries!

[Rajesh Balakrishnan]

Just one thing, though. Where do I write this JQL query? I tried going in to 'Filters' and using this string but that does not work.

[Callum Carlile _Automation Consultants_]

@Rajesh Balakrishnan You would set this JQL within your automation rule - you will need to click on this tickbox witihn the Schedule trigger to display the JQL search bar.

To get to Automation within your project, go to Project Settings > Automation

[Rajesh Balakrishnan]

Thanks. That really helps

[Angie Elliott]

@Callum Carlile _Automation Consultants_ A related question please: Is it possible to set such a JQL query for a single issue? I have one ticket that requires a follow up action 2 weeks after the original ticket has had an action on it. Can I set an alert filter for a single ticket?

Thanks

[Zoryana Bohutska _SaaSJet_]

Hi @Rajesh Balakrishnan 

To avoid team delays also, you can consider setting an SLA timer for your Jira issues.  For example, one of such tools which can help you at this is SLA Time and Report (created by my SaaSJet team). It allows configuring timelines with automated actions to the list of issues you need. Also, it can connect SLA conditions to the due date and other issue fields (assignee, priority, status, label, etc.)

Regards

[Rajesh Balakrishnan]

Thank you for this.