How do I fix viewing attachments in JIRA Software?

[Fadi Asfour]

Clicking on thumbnails of attachments used to display the full image. It currently does not work. This occurs for all attachments.

No errors in jira/logs/catalina.out; however, inspecting the page revealed that fileviewer.js is missing:

Uncaught Error: No fileviewer.js                batch.js?locale=en-UK:19

Uncaught Error: No jira/fileviewer/module-backend/asynchronous   batch.js?locale=en-UK:19

What could the issue be?

[Brant Schroeder]

Are you using a reverse proxy?  What are you hosted on? What version are you using?

[Fadi Asfour]

Yes we're using a reverse proxy, using apache as the web server, hosted on a VPS using gentoo. 

Versions:  JIRA Core 7.4.1; JIRA Software 7.4.1; JIRA Service Desk 3.6.1

[Brant Schroeder]

Does it do the same thing in all browsers after clearing cache?

[Fadi Asfour]

Yes, and on different platforms. Could there be an issue on the server side, i.e., Is there a plugin cache I need to clear out?

[Brant Schroeder]

I had a similar issue before and when I traced it in the JavaScript it ended up being an IIS issue with Byte range request.   I was able to confirm is by running JIRA without the reverse proxy.  Are you able to run jira without the proxy and confirm you are not having the issue.

[Fadi Asfour]

Still running into the same issue without the proxy.

[Brant Schroeder]

Then it sounds like it is a different issue then what I have.  I would try clearing plugin cache and restarting the JIRA service to see if it resolves the issue.  I 

[Fadi Asfour]

Thank you. How would one clear out the plugin cache?

[Brant Schroeder]

To delete/clear the JIRA plugin cache if you get random plugin behaviour:

1. Stop the JIRA instance
2. Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two)
3. Restart JIRA

[Fadi Asfour]

Thanks ... deleted those directories, didn't help. I've also upgraded jira software & service desk, and still the same issue.

[Fadi Asfour]

Seems like this is an ongoing issue:

• https://jira.atlassian.com/browse/JRASERVER-59348
• https://jira.atlassian.com/browse/JRACLOUD-59348
• https://jira.atlassian.com/browse/JRACLOUD-65562

[Andrew]

Hi @Brant Schroeder,

Did you ever get a resolution to this? We have started getting this issue since the most recent update.

Thanks.

Kind regards,

Andrew.

[Brant Schroeder]

Atlassian fixed the issue and after upgrading the issue went away.  What version are you on?

[Andrew]

We are on the latest release, v7.8.0, and it started happening after we upgraded to this version. I've contacted support but so far nothing helpful has been forthcoming.

[Brant Schroeder]

Are you running on Linux or Windows?

[Andrew]

We are running on Linux.

[Brant Schroeder]

have you checked the logs to make sure that everything started properly?

[Andrew]

@Brant Schroeder - Found out what it was, it was the Toggl plugin causing the issue. They release a fix today. Thanks.