How do I get access to my information again?

[Justice Castaneda]

My team was using the free Jira version and did a free trial of the premium version in hopes we could get someone added. We assumed that once the free trial was over, it would just drop back to the free version. That did not happen and instead it suspended our accounts and we cannot access our boards. We never paid and when going into our billing details you can see we have no invoices. Are we going to have to pay to get access again or is there anyway we can those files? 

[Trudy Claspill]

Hello @Justice Castaneda 

Welcome to the Atlassian community.

If your product subscription is currently suspended do you see any information in the Billing section for reactivating your subscription? You can find information on reactivating a subscription here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

According to the documentation I've read at the end of a free trial if there is no payment information available then the product will automatically downgrade to the Free plan if you have 10 or fewer licensed users for the Jira product. Did you have 10 or fewer licensed users? Did you not have any payment information entered?

If the above does not help you, then your best bet is to contact the Atlassian Billing Support team directly.

https://www.atlassian.com/company/contact/purchasing-licensing#/

As a community of users we don't have any direct access to your subscription or billing information.

[Marissa Wickam]

It asks us to reactive our subscription but there is no card attached to our account. 

We have 10 or fewer licensed users and no payment entered. 

[Trudy Claspill]

What happens when you click the "reactivate" option?

Did you ever have more than 10 users?

I personally have never had the exact experience that you are having and gone through the same scenario, so I cannot authoritatively say what should be happening, other than what I find available in the public documentation from Atlassian.

Again, if you want to work directly with Atlassian to get answers and help, contact the Atlassian Billing Support team directly at:

https://www.atlassian.com/company/contact/purchasing-licensing#/