How do I get system admin permissions ?

[ketibitbucketgeo]

I am an administrator, but I need to grant system admin permission, nobody is responsible for changing this permission here.

Please let me know, how I can fix it, or let me know how I can contact to the support.

Thank you

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

System administration is something your Cloud support people have, it's not for end-users. 

Why do you think you want it?  Have you raised a support call with Atlassian to report what the problem is?

[ketibitbucketgeo]

Thank you Nic,

I need to invite and add people on the Jira board, But I can't do it, When I try, I always got a message like: contact your system administrator to confirm the invitation. The problem is that I am an administrator, but still can't do it.

I can't connect to support due to the freemium plan  I guess, Is there some email, I could send the email? 

[Utkarsh Singh]

Hi @ketibitbucketgeo You need Org admin permission to make changes on how the users join your site.

[ketibitbucketgeo]

Thank you, Still, I faced a problem

1. I can't add the existing Jira product in the Site name on the product page, I must create a new one. Can I somehow import it?

2. We have to pay for each user when Jira has a free plan for 10 users 

[Utkarsh Singh]

Can you please share your site's URL?

[ketibitbucketgeo]

Hi, yes, I can 

This is the old one https://pulsarai.atlassian.net/ I need to add people in this project

Thank you for your help

[Utkarsh Singh]

You're still not one of the org admin @ketibitbucketgeo

Contact the other site admin that you have and that person will be able to help you in adding the users and can also make you the Org admin.

[ketibitbucketgeo]

The problem is that that person who was an org admin, isn't available for us :(

Thank you anyway 

[Utkarsh Singh]

Atlassian support can possibly help you(make you the Org admin) if you could upgrade to a Standard subscription for a while.

[Utkarsh Singh]

Or just contact the other admin over email and request to transfer the permissions.