How do I see tickets crossed out when completed in the sprint backlog?

[Alice Todisco]

If I go to the backlog, I can see the list of the active sprints and the related activities. How can I see the completed activities in the sprints with the ticket code crossed out?

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

There's a couple of things that might be happening here, but I think we need to start with an explanation of where the strikethrough is coming from.

A struck-out issue is resolved.  Jira is looking at data that you've put on the issue to tell it the issue needs no more attention.  This is the contents of the "resolution" field.  If that field is empty, the issue is unresolved (no strike out), if it is filled with any value (including values with names like "not done", "still needs work", "unresolved" etc), then the issue is resolved.

The sprint is an irrelevance, as is the status.  Resolution is the only field that matters to the strike-out.

Resolution is set and cleared in the workflow, you can not edit it.  You need to set up your workflow so that every transition into a "done" status sets a resolution (either by post-function, or by putting it on the transition screen so the user can select one), and every transition to a non-done status clears the resolution (setting the value null in the database).  Make sure you do not put the resolution field on any edit or create screen.

Once your workflow is correct, you'll be able to re-open or re-close your issues to get the resolution corrected.

[Alice Todisco]

Thank you so much for the explanation, now it's clear! @Nic Brough -Adaptavist- :)

[Nic Brough -Adaptavist-]

No problem.

It's one of the least intuitive or obvious things in Jira!  It bites almost everyone sooner or later.

[Trudy Claspill · Accepted solution]

Hello @Alice Todisco 

Welcome to the community.

Are you using Jira Cloud or Jira Server/Data Center?

You are using Jira Cloud if the URL is similar to

https://yourCompany.atlassian.net/

If you are using Jira Server/Data Center, please tell us what version you are using.

Generally speaking, for a currently Active sprint the backlog screen should still show the completed issues within that sprint. If you are not seeing that, can you provide images showing the Active sprint's issue list in the backlog, and the Board view for the sprint showing completed issues?

[Alice Todisco]

Hello @Trudy Claspill , thank you!

I use my company Jira Cloud. I see the completed tickets in the sprint's activities list, but I don't see the strikethrough on the user stories, tasks and subtasks, but only on bugs. I don't understand the setting of the tickets in order to show all the tickets with the strikethrough when the status is released.

Thank you for the support,
Alice

[Alice Todisco]

@Trudy Claspill Now I've added the Resolution to the stories and I see the strikethrough on it, but how can I set the Done status instead of Unresolved as a default one?