How do I specifiy issues at the best, which must be repeated in regular dates?

[Volker Thiel]

Hi,

within our project there is an issue to send a summary to customer every 2 weeks.

How can we configure this issue at the best so that it is viewable as "already done" at the end of 2 weeks and reopened for the next session?

[Mateusz Daleki _Codedoers_]

Hello @Volker Thiel,

Either Jira Core and Jira Software do not provide such features itself. You need an additional add-on to repeat issues in regular dates, or you need to to this manually.

Please check the Repeating Issues add-on. It allows you to create issues by cloning or creating sub-tasks. You can also schedule workflow execution. The add-on provide simple UI to quick setup the repeating directly on issue view and has a lot of feature (like support for non-working days). Here you can find the add-on documentation.

If you have more questions or suggestions please submit a support request.

Regards,

Mateusz

[Deleted user]

Hi @Volker Thiel,

Just to clarify; the action of sending a summary every 2 weeks. Does the process require any manual intervention from a person or is the process completely automated?

Thanks 

[Volker Thiel]

Hi Danny,

the process requires manual interventions (update individual content of summary, preparing PDF, send Mail)

thanks

[Deleted user]

Thanks @Volker Thiel,

Has the process ever been delayed or changed from the standard 2 weeks?

Thanks

[Deleted user]

Hi @Volker Thiel,

You could use the JIRA Automation plugin to create a scheduled trigger and transition the issue in question.

What are your thoughts?

Thanks

[Volker Thiel]

Hi @[deleted]

thanks, may it can help, but it costs extra. That's not what we search for yet.

• We're in fully test, what kind of functionality is available for us with standard JIRA Software product and where are some additional costs.
• So it seems, that my issue is not solveable with standard features yet?