How do I trigger an Automation rule based upon a change in the "Team" Field?

[Linda Rasmussen]

Automation rules using "Field Value Changed" for the trigger.  The "Team" Field is not available.

[Linda Rasmussen · Accepted solution]

So good news.  I the Premium Support team found a solution.  Here is the video for my specific situation.  I hope it also works for others looking for a similar solution. 

https://share.getcloudapp.com/Wnur86Jr

[Alexander Eck [Tempo]]

Hi @Linda Rasmussen

looks really good! Thanks for sharing! Awesome tool.

are you using a premiere/business version of Automation for Jira? I don´t have all the condition check options?

BR

[Linda Rasmussen]

Yes, we have Premium Jira in the Cloud.  Also, this is automation for Classic Projects, not Next-Gen

[Alexander Eck [Tempo]]

Linda,

maybe the field is missing on your screen/s? 

BR

[Linda Rasmussen]

It is on all of the screens.  Our issue is trying to use it for an Automation rule.  "Field Value Changed" as a Trigger. "Select a Field" does not allow us to use the "Team" Field

[Alexander Eck [Tempo]]

Linda,

at least I can pick it. So it might be a permission issue. Can you please verify which Tempo versions you have installed (Timesheets only or Tempo Planner as well)?
You might want to create a support ticket for the Tempo support team.

BR

[Linda Rasmussen]

We don't have Tempo.  The Team Field came in with the Premium Jira with Advanced Roadmaps.  I believe that it originally belonged to Portfolio which if I understand correctly has morphed into Advanced Roadmaps.

[Mikael Sandberg]

Okay, sorry about the mixup where the field is coming from. Currently the Team field from Advanced Roadmap is not supported when using Automation rules, there is a bug logged for this, see JSWCLOUD-20812. 

[Linda Rasmussen]

Thank you.  I'm now "watching" that one and checked that it was affecting my team too.  Not very happy that it's declared Minor with a Low priority considering Automation claims that it works with any Field...  But that is the way of software development.

[Mikael Sandberg]

The Tempo team field is not available from the drop down, so you would have click the More Options and set it using the additional fields. Note that you have to find the ID of the team you want to set the field to, something like this:

{"fields":{"customfield_xxxxx":4}}

custom field_xxxx is the Tempo Team field, and 4 is the Team name. 

[Linda Rasmussen]

Where do you find More Options?

[Mikael Sandberg]

On the action you have More option, click on it and you will see the additional fields

[Linda Rasmussen]

If we are reading correctly this is for fields to edit.  We want to trigger a rule when we change the Team field so that the QC Contact field automatically changes with it.

[Mikael Sandberg]

Okay, from what I could gather currently it is only the Tempo Account field that is supported, but I bet Atlassian is working on adding support for Team too. Let me see if I can find a request for it.