How do I turn off these "Confluence content" ADS on our epics?!

[Casey Gould]

I've noticed an uptick in in-Jira requests for Confluence lately, and I couldn't figure out why we were getting them all of a sudden. 

Finally an engineering manager sends me this screenshot (some information removed) of an epic with "Confluence content" and what looks like a Project plan:

You'll note that there's a section at the bottom that says "Confluence Content" and seems to indicate that there's a Project plan attached. This user was the latest to "request" confluence for the org, so that explains the "Request sent."

Clicking into it makes it pretty clear that it's an ad:

Of course, I'm not getting this when I click into the epics.

This ad is misleading my team into thinking they're missing access to a project plan that does not exist.

How do I turn this off so it stops wasting our time?

[Hans Polder _Devoteam_ · Accepted solution]

@Casey Gould ,

I don't know for sure, but you could try:

1. Go to Jira System Settings
2. in the 'General configuration' page that automatically opens, go to the absolute bottom of the page
3. There, you'll see a link 'Turn off product recommendations'. Click it and follow the process. 

Hopefully this works for you! Let me know the results please :)

[Casey Gould]

Hi Hans - Thanks for the suggestion. I've gone through it. Unfortunately, since it's not a reproducible experience, I won't know unless someone spots it again.

[Alexander Pappert]

we switched it off but still got the spam ;(

[cbecker]

Hi Casey, turning off product recommendations will turn off all product recommendations (including this one, so you shouldn't see it again). For many product recommendations, you can also find a 'Not interested' option that will allow you to turn off only a specific rec, like so:

[Casey Gould]

Hi @cbecker - Please take note that wasting developers' time with deceptive and unlabelled advertisements within the tool is inappropriate and counterproductive. It's one thing to show it to me as an admin and another thing entirely to cause unnecessary confusion for all my users.

Let's be clear here - the point of the ad was to make the developers think that product docs were being kept from them (so that they would spam admin with requests to use Confluence). That's the kind of thing that does damage to healthy collaboration and a positive work environment.

I'm more than "not interested" in that, I'm not okay with it -- and you shouldn't be either.