How do you grant admin permissions to Sandbox?

[Heather Jewell]

Hello!! 

I'm hunting for answers but seem unable to find a solution. I need to be granted admin access to a sandbox site that never had a prod project copied into it, therefore permission schemes do not mirror prod.

I'm a site admin on the main site, but the sandbox won't let me create company managed projects, nor change jira settings and it's telling me to reach out to an admin. 

How can a user be granted admin access to a sandbox? 

Thank you! 

[Mikael Sandberg · Accepted solution]

The Org admin can add you as an admin for that sandbox instance by going to admin.atlassian.com, select manage users for the sandbox instance, and then go to Settings > Administrators and add you there.

[Matt Tse]

Hi @Heather Jewell , 

Mikael is spot on here. Admin and user permissions for sandbox sites behave the same way as production sites (read more about site access here). This means the org admin should be able to grant you access by going to the user management section on admin.atlassian.com. 

See the attached images:

I'll share this feedback with our content team to see if there are ways we can improve the support documentation. 

Cheers,

Matt

[Heather Jewell]

Thank you all for your help!! I'm in! 

[Uche]

Hey @Heather Jewell 

You will need to request permissions from an existing organisation admin. Check out the "Create a sandbox" section of this page Manage product sandboxes it will explain in full.

Hope this helps!

[Heather Jewell]

@Uche , I've been reading that document but it doesn't indicate what to do when a project isn't copied over from Prod into the Sandbox. 

Any idea or instructions on how to do it in an empty sandbox? Since I don't have access,  can't poke around to find a solution and need guidance on what to tell then admin to do. 

Thanks! 

[Uche]

@Heather Jewell I would say try to create a new sandbox site again and see if the result is the same.

If this does not work; maybe you can take a backup of the production site and import this into the sandbox site? 

[Heather Jewell]

@Uche They don't want to move anything from the production site to the sandbox, so this isn't an option. 

Other teams have projects in the sandbox and it wouldn't be feasible to delete and restart the box. 

I'm being added to a sandbox that's been active for a while. Is there no way to edit users permissions in the sandbox? 

[Jack Brickey]

Can you contact the organization admin of your primary instance? They should have the ability to set up the necessary permissions.

[Heather Jewell]

@Jack Brickey  The admin is unsure of how to do it and without me having I don't know how to instruct them to grant admin access. I can't find directions anywhere on how to do it from the sandbox or administrator area. 

[Jack Brickey]

I cannot provide verified feedback as I d not have a sandbox. However I would assume that configuration of permissions would be the same as for production.  An the Org admin not confirm that? 

[Heather Jewell]

@Jack Brickey I'll ask the admin if it is, currently when I select the admin area it takes me to the production user management area. 

[Mikael Sandberg]

Note that the Manage users will show you the same amount of users as in production, since both sandbox and production is connected to the same organization.