How does an admin resolve a ticket for someone else?

[Matt]

I have a number of tickets that are complete but the user did not close the ticket out.  Can i as the admin resolve the ticket?  Without trashing it.  Want to give them credit for their work 

[Kristján Geir Mathiesen · Accepted solution]

Hi @Matt 

You can always use the Bulk feature (up, right hand corner in a search). Or if you are on the Cloud, log in as them and resolve the ticket.

HTH,
KGM

[Matt]

Can I just assign it to me and resolve it?

[Kristján Geir Mathiesen]

Yes, you can either update the tickets (i.e. assign to you and modify other fields) or transition (through the workflow).

[Kristján Geir Mathiesen]

Just make sure you have the proper permissions in the project(s):

The Bulk function is under Tools in the upper, right hand corner.

HTH,
KGM