How to Handle Two Jira Accounts with the Same Email?

[Dakota Kiss]

Looking for process advice for the below scenario:

• Teammate A gets onboarded with their own unique e-mail address. They are given a Jira (Single Sign-On) account with that e-mail address.
• Teammate A leaves the company. After a designated amount of time their Active Directory account is removed from the system. This frees up their e-mail address to be used again. 
• Teammate B onboards who has the same first initial and last name as Teammate A. They end up receiving the same email address as Teammate A.
• This creates an issue when it comes time to give Teammate B a Jira account with SSO. We do not remove old Jira accounts (we only disable them) because removing old accounts also removes their time logs and historical data. 
• We do not want to assign the deactivated Jira account to the new teammate. 

I've done some preliminary research and it seems that one of the best options is to rename the e-mail address of the deactivated account. Thoughts and other suggestions? 

[Shawn Doyle - ReleaseTEAM · Accepted solution]

Hi @Dakota Kiss 

I believe that is really the only option, renaming the email address on the old account.

[Dakota Kiss]

Thanks Shawn!