How to Import issues to a project through CSV file

[Rahul]

How to Import issues to a project through CSV file

[Fazila Ashraf]

Hi @Rahul 

There are 2 csv import functions available in Jira.

If you are an end user, you can use https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/

If you are a jira admin, you can use a more powerful import function https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ 

Hope this helps!

[John Funk]

Hi Rahul,

You can get guidance here:

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

[John Funk]

Are the issues getting created? And just not bringing in the Attachments? Does the user doing the import have the Create Attachments permission on the Project? 

[Rahul]

@John Funk  I am the admin, I have all the permissions, the issues are created in server side with attachments, now attachments are not getting imported

[John Funk]

Just because you are an admin doesn't mean you have all the permissions. You only have the permissions that are in the permission scheme for that project. 

So the issues are getting created, but NONE of the attachments are getting loaded? 

Are you following the guidance here?

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

Importing attachments

You can attach files to issues created from your CSV file. To do this, specify the URL of your attachment in an Attachments column within your CSV file

1 2 3 Assignee, Summary, Description, Attachment, Comment bob@example.com, "Issue demonstrating the CSV attachment import", "Please check the attached image below.", "https://jira-server:8080/secure/attachment/image-name.png", "01/01/2012 10:10;<your email address or Atlassian account ID>; This comment works" bob@example.com, "CSV attachment import with timestamp,author and filename", "Please check the attached image below.", "01/01/2012 13:10;<Atlassian account ID>;image.png;file://image-name.png", "01/01/2012 10:10;<your email address or Atlassian account ID>; This comment works"

Note that URLs for attachments support the HTTP and HTTPS protocols and can be located anywhere that your Jira Cloud site can access.

If you aren’t sure of your Atlassian account ID, you can log in to your Jira Could site, click on your avatar on the top-right corner of the page, and go to Profile. The last part of the URL of the Profile page is your Atlassian account ID.

For eg:https://<yoursitename>.atlassian.net/jira/people/<Your Atlassian account ID>

[Rahul]

@John Funk  Just to confirm, does the person who is importing, should he have access to both the instances?  I mean source(export) and destination(import) instances.

[John Funk]

Correct.

[Hauke Bruno Wollentin]

Just use the "Import" button in the "Create" Screen :) 

[Rahul]

@Fazila Ashraf @John Funk @Hauke Bruno Wollentin Attachments are not getting imported.

Its throwing an error stating that "An exception occurred dealing with attachment "

[John Funk]

How large is the attachment? There are limits there. 

Also, try going through Settings > System > External System Import and see if you get the error through that process also. 

[Rahul]

@John Funk , yes I got error through that process also

[Rahul]

@John Funk  Also, the IP address of both the instances are different

[Rahul]

I am exporting the issues from one instance and I am importing those issues into another instance, both are different IP address