How to Integrate our JIRA with customer's RTC?

[Nirmalya Mohapatra]

Hi,

I would like to integrate our JIRA instance with customer's RTC.

Can someone guide me how to do achieve this activity?

Regards,

Nirmalya

[Nic Brough -Adaptavist-]

First, get a proper description of what you want from "integrate", then you'll know what to look for in add-ons and where you might want to set up data flows between the two.

[Nirmalya Mohapatra]

Hi Nic,

I want to integrate our JIRA and customer's RTC. Here is the below in brief what I want exactly.

Why we want this integration:

Since we are using JIRA and customer is using RTC, hence there is no sync up between the data. For ex: Lets say Project A, whatever we are updating anything in Project A, that is not reflecting in Customer's RTC.  Because there is no link between these two application.

What I want:

We want the two application to be integrated. For ex: Whatever we are updating in Project A that should be reflected in RTC and whatever Customer is updating in Project A that will be visible in JIRA so it should be sync up. The data should be exchanged between two application only for this project not other project/data.

Please let me know if any clarification you require.

Regards,

Nirmalya

[Nic Brough -Adaptavist-]

>Whatever we are updating in Project A that should be reflected in RTC and whatever Customer is updating in Project A that will be visible in JIRA so it should be sync up. 

Ok, one step forward, but it's still "what?".  "Whatever we are updating" is meaningless.   RTC and Jira are different systems with different structures.  How are you mapping things?  When should updates happen?  What is in the updates?

[Nirmalya Mohapatra]

Thanks Nic for your reply.

what I want is that, suppose we are creating an issue under any issue type in jira ,after creating that ticket I'd should be reflected in RTC and similarly whenever customer will create an issue under RTC that particular ticket should be visible in JIRA. That means both the person can work under 2 platform at a time .all the data should be sync up at a time .

Also when we are creating any customization like workflow or field creation those details should reflect in both the platform .

So overall the requirement is that only particular project information should be synchronized..not entire information..

I hope I made it clear here.