How to access user properties for Jira users in Jira Cloud instance?

[Shashank Yadav]

Hi All,

I'm unable to access the user properties for Jira users in Jira Cloud instance. The knowledge base seems to be outdated as I can't find the "Edit user properties" in user management screen(as an admin). Could someone help me here?

[carolyn french · Accepted solution]

Hi @Shashank Yadav  and welcome to Community!

What specific user property are you looking to edit?

I have noticed that Jira Cloud is changing very quickly around user management, and so the documentation is still catching up in a few areas. 

From what I can see in my instance, you can now "Suggest Changes" to a user details (Email address, Name), and then the User either accepts them or ignore the changes.

Carolyn

[Shashank Yadav]

Thanks for the reply @carolyn french My requirement is to add a new custom property for a user. Is that possible now?

[carolyn french]

Not that I know of, out of the box. However, a Marketplace app may be able to help you. 

For example, I searched for "user properties" for Jira Cloud in the marketplace and came up with a few apps that might work, such as this one. (I haven't used any of them though) Might be worth it to test out!

 https://marketplace.atlassian.com/apps/1218835/enhanced-user-profile-for-jira?hosting=cloud&tab=overview

[Shashank Yadav]

Thanks @carolyn french