How to add a standard text in the description field when creating new task

[Ewa Kristiansen]

The only solution I can find is in project>Automation and then new rule triggered by create new work item. This is not exactly what I want. I want the standard text to appear when the user clicks on create task and then the user can add the additional information to the standard text.

Anybody can help me with that?

[Trudy Claspill · Accepted solution]

Hello @Ewa Kristiansen 

What type of project are you using?

If you are using a Team Managed project, you can set a default value for the Description field, and that value will show when you are in the Create dialog.

If you are working with a Company Managed project it is not possible to set a default value for the Description field without a third party app like ScriptRunner or Default Values for Create Issue Screen.

There is a workaround that involves:

1. Creating a custom field to use instead of Description in your Create dialog
2. Setting default text for that custom field
3. Adding that custom field to the screen used by the Create Issue operation and removing the Description field from same.
4. Using an Automation rule triggered by Issue Created to copy the content of that custom field to the Description field.

You can read more about that solution here:

https://community.atlassian.com/forums/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/forums/Jira-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

[Kristian Walker (Adaptavist)]

Hi Ewa,

As Trudy mentioned, you can achieve this use case by adding a default description and then using Behaviours.

We have an example of how to do this here that you can refer to as a guide.

Regards,

Kristian

[Jo-Lee Bertrand]

I've done this via workflows. On the create transition (between start and backlog) I added "perform actions" then update an issue field, and then I add the default text that I want. The event is Issue Created 

[Trudy Claspill]

Hello @Jo-Lee Bertrand 

Doesn't that only update the field as the new issue is saved?

The post author said they specifically want the default text added when the Create dialog is opened so that the default text is in place for the user to modify.