How to add automated comment on issues after certain period of time?

[Aboli Malwadkar]

Hello guys,

I am trying to create an automation rule 

Day 1) Adds automated comment on a particular issue in JIRA 9Already in place)

Day 2) After 72 hours add another comment as a reminder to the customer 

After 116 hours - Close off the issue automatically with a comment 

I did find something similar called Schedule but I cant find in my own project 

Please advise 

Thankyou in advance 

Regards,

Aboli

[Ste Wright]

Hi @Aboli Malwadkar 

If it's Jira Service Management Server/Data Center, it might be possible to do something similar using JSM Automation.

If you need something more powerful, you'll need an App which can handle this automation - such as...

• Automation for Jira
• Scriptrunner
• ...etc

Note: If your instance is Data Center, Automation will be a native feature sometime soon - see the Data Center Roadmap for more information.

Ste

[Martin Bayer [MoroSystems, s.r.o.]]

Hi @Aboli Malwadkar , welcome on the community.

Do you use any Apps from Marketplace like Automation or Script Runner?

[Aboli Malwadkar]

Hi Martin 

Thanks for replying 

We do not have such apps unfortunately. The platform is very simple at the moment 

[Martin Bayer [MoroSystems, s.r.o.]]

Hi @Aboli Malwadkar I can only agree with @Ste Wright