How to assign tickets to the "correct" user using script runner in a post function

[Navid Mohsenian]

Our Jira is integrated with our Active Directory. When our IT dept creates a new user in the Active Directory, the username (email) will be available in Jira.

When an Active Directory name is first created, Jira will make a record of it (lets call it username-contractor). My post functions works when I make issue assignments using one of these 2 functions:

issue.assigneeId = 'username-contractor'
Or issue.setAssigneeId("username-contractor")

But let's say the IT dept changes the user name at a later date to "username".

I can still use the functions as before and it works:

issue.assigneeId = 'username-contractor'
Or issue.setAssigneeId("username-contractor")

When in the ticket I hover over the assignee, I can see their new username and not the old username-contractor

Then I try to update my script and use the new username like below:

issue.assigneeId = 'username'
Or issue.setAssigneeId("username")

But when I do that It appears that I cannot use the same functions with the new username. As a result the ticket will not get assigned to the user.

So my question is, it is clear to me that Jira keeps 2 records of the user. What function can I use to set the assignee to the new username?

Appreciate any feedback.

[Alexey Matveev · Accepted solution]

Hello,

You would need to do it like this:

import com.atlassian.jira.component.ComponentAccessor

def user = ComponentAccessor.getUserManager().getUserByName("username");
issue.setAssignee(user);

This post function must be first in the list of post functions and this post function must not be in the create issue transition.

[Navid Mohsenian]

Thanks Alexey. Unfortunately although my post function is first in the list, I have my post function in the create issue transition. The reason is I am assigning tickets to particular users when they are first created. Is there a function that can be used in the create issue transition?

[Navid Mohsenian]

Hi Alexey, after typing my reply I went ahead and implemented your solution in my create issue transition and it worked! I am using:

issue.setAssignee(ComponentAccessor.getUserManager().getUserByName("username"));

Thank you!

[Alexey Matveev]

You are welcome! If my answer helped you , kindly mark my answer as accepted.