How to automatically make a copy of issue into different project?

[pravin]

I have two use cases (Detailed below) and looking for some way to achieve this:

Use case #1:

ProjectA has FieldA, if the value if FieldA is set to xyz, then a clone of this issue should be created in another ProjectB.

ProjectA and ProjectB are software projects.

Use case #2:

Customers (with no access to Service Desk Jira) create tickets using Customer Portal in ProjectC. A clone of this ticket should also be created in ProjectD.

ProjectC is service desk project. ProjectD is software project.

Please suggest.

[John Funk · Accepted solution]

Hi Pravin,

We do something almost exactly like that. We have a front end JSD project that collects information through the Portal for multiple projects. But based on the value of one field, we create a new issue in a separate software project. We do all of that using Automation For Jira (which is now free). Here is our configuration in Automation:

Finally, you will notice that we link the original issue to the created one for traceability. 

[pravin]

Exactly what I was looking for, thank you!

[John Funk]

Great! Glad that was helpful. 

[Joseph Obafemi]

Hi Is there a way of doing this manually instead of it being automated ? 

[John Funk]

Hi @Joseph Obafemi  You can create a manual trigger that will only execute when you are on an issue and manually trigger the automation rule. 

Also, you should open a new question if you need additional help so more people will see it.